Break through barriers
Determine what's holding you back and move forward
The cloud beckons, yet something is preventing you from taking that step — or continuing the migration you've already started. It could be based on fear or misperceptions of risk, lack of confidence about in-house skills, or uncertainty over real benefits. But the excuses don’t add up anymore.
Why change, and why now
There’s a cost every day you delay your move — to your brand, your customer experience (CX) and your bottom line. That's because businesses that run on cloud enjoy better, more targeted outcomes, including directly addressing customer expectations for faster, more personalized service. With immediate access to rich data across all channels and the power of machine learning, you can predict the next-best action for any interaction. Customer loyalty improves because you know their preferences and make shopping with you easy. Your on-premises systems tie you to outdated ways of doing business and make it difficult to drive impactful change. Cloud gives you control over new opportunities.
"We saw a 49% return on investment, plus carbon reductions and other environmental benefits. Greater contact center elasticity means the business can adapt faster to events like seasonal peaks, airport strikes, pandemic-related travel restrictions and extreme weather disruptions."
Tal Fridman, Operations and Business Development Director Europe
Cloud technology can change daily roles
Cloud-based environments boost agent satisfaction and productivity. Businesses are more agile and can stay ahead of the competition as IT delivers innovations faster.
New remote workforce practices require cloud-based desktops. These let agents navigate through multiple technologies from a single interface, quickly surface the right information and resolve problems fast. With self-service digital channels handling more interactions, agents can focus on more complex interactions.
All that surfaced data feeds analytics and reporting, giving business users deep insight into performance so they can make improvements fast. Desktop and application support are greatly simplified by adopting web-based user, administrative and supervisory applications.
By eliminating time-intensive upgrades and deployments, IT improves time to value. They’re more closely aligned with your business strategy and help drive adoption of new functionality and technology as innovations become available. They're also developing new skills that fuel career growth.
Make your move with confidence
Modern tools simplify the process
- Reports map functionality from on-premises to cloud
- Configuration summaries define scope and validate functionality
- Interfaces collect organizational data
- Visualization shows your routing strategy for validation
Long-term benefits mean greater ROI
- Lower pricing, equipment and maintenance costs
- Scalability to respond fast to demand peaks or lows
- Regular security updates that reduce cyberattacks
- Fast implementation and updates for speedy development
Proven solutions deliver proven results